Baldwin was kicked off a plane at LAX Airport in Los Angeles when he reportedly refused to cease playing a wordplay game on a smart phone as the pilot prepared for take-off.
American Airlines bosses declined to comment on the incident on Tuesday, but they are breaking their silence now – a rep for the firm has released a statement in a bid to set the record straight after Baldwin took to Twitter.com to express his outrage and pledge never to fly American again.
The statement reads: “Since an extremely vocal customer has publicly identified himself as being removed from an American Airlines flight on Tuesday, Dec. 6, we have elected to provide the actual facts of the matter as well as the FAA regulations which American, and all airlines, must enforce.
“Cell phones and electronic devices are allowed to be used while the aircraft is at the gate and the door is open for boarding. When the door is closed for departure and the seatbelt light is turned on, all cell phones and electronic devices must be turned off for taxi-out and take-off.
“This passenger declined to turn off his cell phone when asked to do so at the appropriate time. The passenger ultimately stood up (with the seat belt light still on for departure) and took his phone into the plane’s lavatory. He slammed the lavatory door so hard, the cockpit crew heard it and became alarmed, even with the cockpit door closed and locked.
“They immediately contacted the cabin crew to check on the situation. The passenger was extremely rude to the crew, calling them inappropriate names and using offensive language. Given the facts above, the passenger was removed from the flight and denied boarding.”
The actor and avid Twitter.com fan deactivated his social networking account after posting scathing remarks about the airline following the incident.
Meanwhile, American Airlines officials are considering filing a complaint with the Federal Aviation Administration (FAA). If that happens, a regulatory committee will investigate the incident and may choose to fine Baldwin.